Potiki Adventures Ltd TERMS & CONDITIONS 1. Confirmation from Potiki Adventures must be received before the tour is deemed to be booked. We will contact you to advise about availability of a place on the trip and to discuss payment options. 2. All prices are in New Zealand Dollars, include GST and are subject to change. 3. Potiki Adventures, its agents and employees bear no responsibility or liability for any loss of or damage to the property of the customer during the tour. Whilst Potiki Adventures will endeavour to provide safe keeping of the customer's property during the tour, any property left with Potiki Adventures is done so at the customer's risk and no duties of bailment arise on the part of Potiki Adventures, its agents and employees. 4. The provision of the services and this agreement are governed by New Zealand law and any dispute arising with be subject to the New Zealand Courts. 5. It is a client's responsibility to advise us at the time of booking of any medical condition or physical / mental disability that requires any special treatment, attention or medication. Potiki Adventures reserves the right to decline any clients booking on the grounds that their safety could be compromised. 6. It is the client's responsibility to carry with them any medication required for pre-existing conditions (eg. Asthma inhaler, Insulin etc). 7.Potiki Adventures is committed to providing safe trips, activities and tours. While all care is taken during trips and tours, there is an element of risk involved with some activities. By participating in any of the activities provided by Potiki Adventures, clients are expressly assuming those risks personally and Potiki Adventures and its employees cannot be held responsible for any personal injury that may occur. Refund Policy: Potiki Adventures reserves the right to cancel any trip, in which circumstances the customer's full deposit will be refunded. Otherwise deposits will be only refunded on the following basis - Once the tour is confirmed booked, if it is cancelled by the client our policy is: 20% fee incurred if cancelled with less than 2 weeks notice 50% fee incurred if cancelled with less than 72 hours notice 75% fee incurred if cancelled with less than 48 hours notice 100% fee incurred if cancelled with less than 24 hours notice